A Review of Gratitude Research in Organizational Management: A Multi-level Theoretical Model
2021, 33 (1):
In recent years, organizational scholars and practitioners have gradually realized the positive role of gratitude in management. However, given the relatively short research history in organizational management, relevant theories and empirical studies need to be enriched and improved urgently. Based on the existing researches, this paper specifies the concept, characteristics and measurement of gratitude, and reviews relevant literature on factors affecting gratitude at event, individual and organizational level. Further, this paper investigates the mechanism of gratitude based on the Amplification Theory of Gratitude, Broaden and Build Theory, Find-Remind-and-Bind Theory and Gratitude as A Moral Affect Perspective, and constructs a multi-level theoretical model of gratitude. Finally, concerning the limitations of the existing researches, this paper proposes six future research directions, specifically, to pay attention to the interpersonal interaction of gratitude, to examine the mechanisms and boundary factors related to gratitude, to broaden research on gratitude from different theoretical perspectives, to explore the spillover effect on gratitude, to enrich gratitude from different levels and domains, and to optimize the research methods of gratitude, in hope of promoting the research on gratitude in organizational management.
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